WASHINGTON: The US transportation department has slapped a $80,000 fine on Air India for failing to post customer service and tarmac delay contingency plans on its website and adequately inform passengers about its optional fees.
This is the first penalty assessed for a violation of the Department’s new airline consumer rules that took effect last August.
“Our new airline consumer rules help ensure that passengers are fully informed about airline services and fees and what to expect if their flight is delayed on the tarmac,” US Transportation Secretary Ray LaHood said yesterday. – Timesofindia
